The human factors associated with implementing a new system should not be taken lightly. A great deal of change can occur as a result of the new system. Some of the changes may be immediately apparent; others may occur over time as the system is used more fully. Many IT implementation studies have been done in recent years, and they reveal several strategies that may lead to greater organizational acceptance and use of a new system:
• Create an appropriate environment, one in which expectations are defined, met, and managed.
• Know your culture and do not underestimate user resistance.
• Allocate sufficient resources, including technical support staff members and IT infrastructure.
• Provide adequate initial and ongoing training.
• Manage unintended consequences, especially those known to affect implementations such as CPOE and EHR systems.
• Establish strong working relationships with vendors.
Each of these strategies is described in the following sections.
Create an Appropriate Environment
If you ask a roomful of health care executives, physicians, nurses, pharma cists, or laboratory managers if they have ever experienced an IT system failure, chances are over half of the hands in the room will go up. In all likelihood the people in the room would have a much easier time describing a
system failure than a system success. If you probed a little further and asked why the system was a failure, you might hear comments such as these: “the system was too slow,” “it was down all the time,” “training was inadequate and nothing like the real thing,” “there was no one to go to if you had questions or concerns,” “it added to my stress and workload,” and the list goes on. The fact is, the system did not meet their expectations. You might not know whether those expectations were reasonable or not.
Previously we discussed the importance of clearly defining and communicating the goals and objectives of the new system. Related to goal definition is the management of user expectations. Different people may have different perspectives on what they expect from the new system; in addition, some will admit to having no expectations, and others will have joined the organization after the system was implemented and consequently are likely to have expectations derived from the people currently using the system.
Expectations come from what people see and hear about the system and the way they interpret what the system will do for them or for their organization. Expectations can be formed from a variety of sources—they may come from a comment made during a vendor presentation, a question that arises during training, a visit to another site that uses the same system, attendance at a professional conference, or a remark made by a colleague in the hallway. Furthermore, the main criterion used to evaluate the system’s value or success depends on the individual’s expectations and point of view. For example, the chief financial officer might measure system success in terms of the financial return on investment, the chief medical director might look at impact on physicians’ time and quality of care, the nursing staff members might con sider any change in their workload, public relations personnel might compare levels of patient satisfaction, and the IT staff members might evaluate the change in the number of help desk calls made since the new system was implemented. All these approaches are measures of an information system’s perceived impact on the organization or individual. However, they are not all the same, and they may not have equal importance to the organization in achieving its strategic goals.
It is therefore important for the health care executive team not only to establish and communicate clearly defined goals for the new system but also to listen to needs and expectations of the various user groups and to define, meet, and manage expectations appropriately. Ways to manage expectations include making sure users understand that the first days or weeks of system use may be rocky, that the organization may need time to adjust to a new workflow, that the technology may have bugs, and that users should not expect problem-free system operation from the start. Clear and effective communication is key in this endeavor.
Why Work with Us
Top Quality and Well-Researched Papers
Our writers have been trained on how to handle papers placed by our clients. The writer must read and understand before embarking on writing the papers. In case of any issue that needs clarification, writers are encouraged to ask the client or support.
Professional and Experienced Academic Writers
Our team comprises of the best writers and editors. We do thorough vetting during recruitment to make sure that our writers have the knowledge and experience we aspire in the team.
Free Unlimited Revisions
Our aim is to give the client the best outcome. If for some reason you are not satisfied with the wok done, you can ask the paper to be revised or rewritten. This will be done to your satisfaction with no extra charges.
Prompt Delivery and 100% Money-Back-Guarantee
We have writers who work round the clock. This helps in making sure that all our clients’ papers are delivered on time. If we have issues with the deadline, we will ask for extension. If its not possible, the money is fully refunded.
Original & Confidential
Our clients’ confidentiality is highly respected. We can never disclose our clients’ details to third parties. In the same regard, we strive to give our clients 100% original papers. We do not tolerate plagiarism from our writers.
24/7 Customer Support
Clients can reach us any time of the day, and any day of the week. There is a live chat, email or phone numbers to help in ease of communication.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
You should never be worried about your papers even in the middle of the night. Our team will work round the clock to deliver.
We have an able team that can deliver your work in the shortest time possible. The academic level or the type of work should never be a hindrance. Our highly competent support team is always around (24/7) to give you any assistance you may need.
Admission Essays & Business Writing Help
Do you need to be admitted in your dream institution but find it challenging to write an admission essay? Our team is in a position to write the best letter that will guarantee you an admission. We do as well write the best business proposals and reports.
Writing can be fun and enjoyable when everything has been done right. Writing is not just enough without proper editing and proofreading. We have a team of editors that ensure everything falls in place, whether its issues to do with grammar or referencing styles.
Once the paper has been done and submitted, that is not the end of it. You can always ask for amendment or improvement if you feel something has not been done right. Our team of writers and editors will gladly assist you to your satisfaction. Revision is free of charge.