Competence is an ongoing aspiration, a moving and therefore always unmet goal, and a professionally decreed ethical obligation. Applying to public service generally, this standard is a heavy payload because it means, by definition, that managers per- manently fall short.
Professional public service is rooted in making government more businesslike (as discussed in the introduction), and productivity and efficiency remain pivotal . The general standard in federal service from 1965 to 1989 specified that employees avoid any action or appearance of “impeding government efficiency or economy.” Its successors, signed by President Bush in 1989 and 1990, stipulate: “Employees shall put forth honest effort in the performance of duties.” Quality and continuous improvement figure among the contributions of Total Quality Management and its derivative management reforms
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