1. What is business process management? What role does it play in allowing a company to differentiate itself?
a. Business process management (BPM) can be thought of as an intentional effort to plan, document, implement, and distribute an organization’s business processes with the support of information technology. It can play a role in differentiation through built-in reporting, and by empowering employees, enforcing best practices, and enforcing consistency.
2. What does ISO certification signify? a. ISO certification shows that you know what you do, do what you say, and have
documented your processes.
3. What are three examples of business process from a job you have had or an organization you
have observed? a. Students can answer this in almost any way. The examples should consist of more than
a single step.
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