Where Do the Requirements Come From?
Let’s assume that someone in the organization identifies one or more
problems with the way a process is working. Whether the current process
is supported by an IT system or not, the analyst might ask people with
different roles in the process two questions:
• What problems are you having in performing the task today?
• How do you see an IT system helping to improve things?
These questions should elicit a variety of responses from multiple
perspectives. The executives might answer with how the organizational
strategies and objectives could be better supported with an IT system.
Managers may answer the questions with how an IT system would help
them manage the people and processes better. Front‐line employees will
likely focus on their tasks and which steps could be done more easily and
quickly if they had a system. The analyst will use information gathered
during the process analysis phase to help stakeholders identify and clarify
what the system needs to do for them.
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