The cultivation of social skills and dispositions: Exit & Voice Institutions do not just shape our values and preferences, they also significantly shape what might be called our “strategic skills” – our personal capacities to solve problems in particular ways. A useful way of thinking about this is with a contrast developed by the economist Albert Hirschman between “Exit” and “Voice” as two different ways of responding to an organization that does not perform as you would like.
Exit means that if you don’t like something, you leave, you quit, you exit. If you don’t like your job, quit and get another one; if you don’t like a university course, drop it and enroll in another one; if you don’t like the country you live in, you migrate to another; if you don’t like a restaurant, go to another; if you don’t like your marriage, get a divorce, etc. This is the way people deal with dissatisfactions in a market.
Voice, in contrast, means if you don’t like something, you actively speak up, you try to change a policy, you try to improve a product. If you don’t like your job, you talk to the boss and fellow workers about improving conditions; if you don’t like a course, you negotiate with the professor to change what’s going on; if you don’t like the government, you organize politically to change it; if you are unhappy in an intimate relation, you talk about it and try to work through the problems.
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