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Computer Training Programs

Computer-skills training is extremely popular. Some computer training is more introductory in nature. Introductory programs introduce trainees to computer hard- ware and software. Such programs focus primarily on mastering basic software application, such as how to navigate the operating system. They do this through the use of manuals and tutorials (software programs themselves) that provide hands-on, interactive learning. These courses are designed to help trainees over- come their fear of computers and better understand how computers work. Applica- tions training covers specific software applications available within an organization.

Unlike introductory courses, which can be offered to an entire organization, appli- cations training is typically provided on an as-needed basis. With the availability of online capabilities via an intranet, employees can access online computer training at any time of the day (or any day of the week—24/7).

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Given the range of options for conducting computer skills training, which approaches do employees prefer? One survey reveals that both experienced and less experienced trainees prefer to learn to use software by experimenting or through trial and error. The more traditional training methods, including lectures and seminars, rank near the bottom of the list of trainee preferences. Gupta and Bostrom have recently provided a theoretical framework that seeks to explain such preferences for technology-mediated learning.

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